Program Overview

A Supplier Relationship Management (SRM) course aimed at experienced or developing purchasing staff and potentially key stakeholders. This course is designed to help equip practitioners to identify those suppliers that are the most important, unlock value and reduce risk from these.

Every company invests significant time, effort and money in their supplier selection process. However, all precautionary and evaluation steps are undertaken at the start of their relationship with suppliers.

How does one ensure that supplier performance evaluated at the start stays consistent through the relationship with the organization? This gives rise to the need for supplier performance evaluation at regular intervals throughout the relationship.

Companies have now realised the need for some form of objective performance evaluation and are gathering data and determining key performance indicators to draw objective conclusions regarding supplier performance, enabling these organizations to take relevant action.

This program will help you secure greater value, performance, effectiveness, innovation, and security of supply as well as reduced supply chain risk. It will enable you to identify those suppliers who are important and why and equip those who attend with the tools and approaches to determine and effect the right interventions with the right suppliers. It also includes how to drive Sustainable Procurement for important and strategic supplier relationships.

Learning Outcomes

Describe what makes some suppliers more important than others

Segment a supply base and identify important and strategic suppliers

Describe the different approaches and types of intervention for important suppliers

Apply a series of approaches to better manage a supplier

Identify and drive in the appropriate relationship with important and strategic suppliers

Apply simple contract management principles

Conduct a supplier review meeting

Manage supplier performance and deal with issues or the need for improvement

Obtain knowledge and understanding regarding ratings, metrics and methods to evaluate supplier performance

The required skill and understanding to define objective metrics and measurements to act as indicators of supplier performance

The necessary skills and capabilities to check for gaps in processes of supplier performance evaluation so as to identify issues earlier, take corrective action in time and save costs for the organization, increasing profits in the bargain

Develop joint working approaches for strategic relationships to collaborate on key initiatives

To identify how a strategic supplier can help drive business growth or create competitive advantage

Program Outline

Module 1: Introduction to SRM and segmenting the supply base

Module 2: Supplier Evaluation, driving improvement & Supplier Performance Metrics

Module 3: Managing the supplier

Module 4: Dealing with dispute and conflict resolution

Module 5: Strategic collaborative relationships

Module 6:  Securing innovation and developing an SRM strategy

Course Summary – Developing your Action Plan

Who Should Attend:

Procurement professionals

Suppliers and other vendors dealing with an organization for any process

Operations managers and supervisors responsible for overseeing all operations related to the supply chain, particularly those processes dependent on suppliers

Any other professional who would like to know more about the supplier performance evaluation

Key stakeholders who interface with or manage suppliers in some way

Methodology

This stimulating program will maximize understanding and learning through Interactive Lectures, Course notes, Videos and Learning Assessments