Program Overview

Conflict is inevitable. Everyone has had them and will probably have them in the future. This two-day training program presents tool and techniques so participants can more confidently deal with workplace conflict. The program explores the definition of conflict and presents how conflict situations can have positive outcomes. Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics, counter tactics, and games used in conflict resolutions. confidently deal with workplace conflict. The program explores the definition of conflict and presents how conflict situations can have positive outcomes. Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics, counter tactics, and games used in conflict resolutions.

Learning Outcomes

At the end of this programme, you will have gained the following knowledge and learning, and be able to:

Learn, practice, and follow a process of resolving conflict.

Become more confident in handling interpersonal and common workplace conflict situations.

Find out their own preferred style of resolving conflict and become aware of the different styles of resolving conflict.

Follow a step-by-step process of successfully mediating conflict between two parties.

Program Outline

Module 1: Understanding Conflict

Module 2: Positive Outcomes of Conflict

Module 3: Conflict Resolution Techniques

Module 4: Understanding Personal Conflict Resolution Styles

Module 5: Mediation Techniques

Module 6: Advanced Conflict Resolution Strategies

Module 7: Conflict Resolution in Practice

Course Summary – Developing your Action Plan

Who Should Attend:

This program will benefit all executives, supervisors, engineers, managers, and those who aim to improve their conflict resolution skills and create a more harmonious and productive workplace environment.

Methodology

This stimulating program will maximize understanding and learning through Interactive Lectures, Course notes, Videos and Learning Assessments